We're not a faceless software company. When you reach out to Equinox, you'll talk to someone who knows the telecom business — and who genuinely wants to help you solve your problem, whether or not it leads to a sale.
For product questions, pricing, and demo scheduling. We respond to every inquiry personally — usually within one business day.
For existing customers with technical questions or issues. Our team personally reviews and responds to every request during business hours.
Schedule training sessions for your team. Full training is included with every subscription — no seat limits, no time constraints.
Equinox Information Systems
1309 Briarville Road, Suite 300
Madison, TN 37115
Fill out the form and the right person at Equinox will reach out. No automated responses — a real person will read this and reply.
When you call Equinox support during business hours, you reach a team member immediately — not a phone tree. The people who answer your call have likely worked with your system for years.
Call during business hours and you'll reach a support team member immediately. Mon–Fri, 7:30 AM–4:00 PM Central.
(615) 612-1200Email is auto-acknowledged and personally reviewed. All tickets are prioritized and queued for same-day response during business hours.
support@equinoxis.comTechnical manuals, training videos, and how-to resources are available to all customers.
training@equinoxis.com