Equinox was founded in Nashville in 1986 with a simple philosophy: create a great place to work and always do the right thing for your customers. That culture has carried through everything we’ve built — and it continues today as part of the Valsoft family of companies.
When Byron Middendorf and Wayne Lowe founded Equinox in 1986, they weren’t just building software. They were building a workplace — one where people were treated as whole humans, where a child’s Little League game mattered as much as a delivery deadline, and where customers were regarded as extensions of the team, not just accounts.
That same ethos lives on today — carried forward by a team that believes in and lives by those same principles.
We don’t talk about culture as a policy. We talk about it because the people here lived it for decades and wouldn’t have it any other way.
Happy people do better work — and better work means better outcomes for customers. 40 years of proof.
When you call during business hours, you reach someone immediately — not a phone tree, not a script.
We serve one industry: telecom. Products built for how telecom actually works.
Full training, no seat limits, and hands-on support from day one. We don’t hand you software and wish you luck.
In 2024, Equinox joined the Valsoft family of companies — a global organization that acquires and grows vertical market software businesses. Valsoft owns 150+ software companies across dozens of industries, and their model is built on preserving what makes each company great while investing in its future.
For Equinox, that’s meant access to a broader network of technology resources and accelerated investment in AI capabilities — without compromising the team culture or customer relationships the company was founded on.
Our team has an average tenure of over 20 years each. The people who built these systems are still here, still supporting them, and still picking up the phone.
David joined Equinox right out of college and has led the engineering team through every major platform generation. He designed the first system capable of processing 100 million calls per day — and later raised that ceiling to 2 billion.
Chris grew up around Equinox — his father Wayne co-founded the company in 1986. He leads customer support with the same commitment to personal service that has defined Equinox from the beginning, ensuring every customer gets a real person, not a phone tree.
Our user group meetings perfectly illustrate what makes Equinox different. They’re educational, practical, and genuinely fun — but more importantly, they’re where the community that has grown up around our software comes together. Our next meeting is planned for Spring 2027, with an 18-month cadence going forward.
Hands-on sessions led by the engineers who built the products — not a sales presentation.
Your feedback shapes what we build. Several of our most important product decisions came directly from user group input.
User group admission is included with your Equinox subscription — no additional fee, no seat limits.
See what Equinox 13 and ClearIO look like for your specific network — fraud management, usage analytics, and DID reconciliation, all on one intelligent platform built by people who have been doing this since 1986.