This month marks 10 years since Eric Bright joined the Equinox family. Over that decade, Eric has become one of the most valued and versatile members of our team, recently transitioning from his long-standing role in support to join the development team.
Eric started at Equinox in 2013, quickly becoming a go-to resource for customers needing help with both Protector and TeleLink. His deep understanding of the products, combined with a genuine desire to help customers succeed, earned him a reputation as one of the most knowledgeable and responsive support professionals in the industry.
In 2023, Eric made the move to development, bringing his decade of frontline customer experience into the software engineering process. His unique perspective—having spent ten years hearing directly from customers about what works, what doesn't, and what they wish the products could do—makes him an invaluable addition to the development team.
Colleagues describe Eric as thoughtful, thorough, and always willing to go the extra mile. Customers have consistently praised his patience and expertise in resolving complex issues. As Eric embarks on this new chapter, the entire Equinox team celebrates his contributions and looks forward to the impact he'll continue to make.